Terms of Service

First Team Holdings LLC is an asset-based motor carrier. We operate our own equipment under our own federal authority and carry our own insurance. We are not a broker, and we do not sell your shipment to another carrier. When you book with us, we move the vehicle.

Our operating authority is on public record under USDOT 4574528, and you are welcome to verify our authority, insurance filings, and safety record in the FMCSA database before you commit to anything.

Using this website means you accept these terms. If you do not accept them, please do not send an enquiry — call us and we will talk it through instead.

An enquiry is a request, not a booking, and nothing on this website is an offer we are bound by. We do not publish prices, because the price of moving a particular car on a particular week is a function of the route, the calendar, the vehicle, and what else is on the trailer.

A quote we send you is valid for fourteen days, and is priced on the information you gave us. If the vehicle, the route, the dates, or the access conditions turn out to be materially different from what was described, we will re-quote before we load rather than argue about it afterwards.

A booking exists when we have confirmed it in writing and the deposit has cleared. Until both are true, no space on a trailer is being held for you.

By booking, you confirm each of the following. They matter because our insurance, our loading plan, and our schedule are all built on them.

• You own the vehicle, or you have the owner's authority to have it moved.
• The vehicle's description, value, dimensions, and weight as given to us are accurate. Declared value drives the cover we place; understating it understates what can be recovered.
• You have disclosed anything that changes how the vehicle must be handled — ground clearance, aftermarket suspension, a non-standard battery cut-off, a race fuel requirement, an alarm that immobilises, a known fluid leak, or brakes that do not hold.
• You have disclosed whether the vehicle runs, steers, rolls, and brakes. An inoperable vehicle needs different equipment and different labour, and finding out at the curb is a problem for everyone behind you that day.
• The vehicle contains no personal property, no aftermarket cargo, and nothing prohibited by law. Loose items are not covered and can damage the car in transit.
• The vehicle carries no more than a quarter tank of fuel, and is not leaking.
• Someone of legal age will be present to release the vehicle at collection and to receive it at delivery, or you have named someone in writing to do it for you.

If a vehicle is presented in a condition materially different from what was described, we may decline to load it. Where that happens, the deposit covers the trip we made.

We quote a collection window and an estimated delivery window, and we tell you the truth about both. They are estimates. Weather, road closures, inspections, mechanical failure, and the movements of the vehicles ahead of yours all move them, and none of those are things we will pretend to control.

Time is not of the essence in this agreement. A delivery outside the estimated window is not on its own a breach, and does not on its own found a claim for consequential loss — a missed auction, a missed show, a cancelled sale. If a date is genuinely immovable, tell us before you book and we will either commit to it in writing as a term of the booking, or decline the work.

Door-to-door means as close to the door as a tractor and an enclosed trailer can lawfully and safely get. Where a street cannot take the rig, we will agree a sensible meeting point nearby with you in advance.

The condition report is made at collection and again at delivery, with photographs at both ends. Both parties sign the bill of lading each time. It is the document that decides what condition the vehicle was in when it changed hands, so read it before signing it.

Deposit

Fifty per cent of the quoted price, due on booking. It secures the space on the trailer and the date.

Balance

Due on delivery, before the vehicle is released. We will tell you the accepted methods when we confirm.

Cancellation by you

Free of charge more than seven days before the collection window opens. Inside seven days, the deposit is retained, because the space cannot realistically be resold at that notice.

Cancellation by us

If we cancel for any reason other than your breach of these terms, the deposit is refunded in full.

Failed collection

If nobody is there to release the vehicle, or it cannot be loaded for a reason you had not disclosed, the deposit covers the wasted trip.

Storage

If a vehicle cannot be delivered because nobody is available to receive it, we will store it safely and charge the storage at cost plus the cost of the second delivery attempt.

We hold a lien on the vehicle for unpaid charges, as a carrier is entitled to do. We would very much rather call you.

We carry our own cargo insurance and our own liability cover. The certificate goes to you before collection, without being asked for, and it names the underwriter, the policy period, the limit, how that limit applies, and the deductible position. Our cover is not contingent cover sitting behind somebody else's policy.

For interstate shipments, our liability for loss of or damage to a vehicle in our custody is governed by the Carmack Amendment, 49 U.S.C. § 14706. In plain terms: we are liable for actual loss or damage we cause while the vehicle is in our care, up to the declared value recorded on the bill of lading and subject to the policy limit stated on the certificate. Declaring the value accurately at booking is therefore in your interest, and getting it wrong is the single most common way owners of valuable cars end up underinsured.

We are not liable for:

• Personal property or aftermarket items left in or on the vehicle.
• Pre-existing damage recorded on the collection condition report.
• Mechanical, electrical, or software faults that appear without external impact — including a battery that discharges over a long transit, which is normal and is why we ask about cut-offs.
• Damage arising from something about the vehicle you did not disclose, where that thing caused the damage.
• Acts of God, war, civil unrest, government seizure, and the other events genuinely outside a carrier's control.
• Consequential, indirect, incidental, or punitive loss of any kind, including loss of use, loss of sale, lost profit, or diminution in value beyond the cost of proper repair.

Except for our liability for the vehicle itself as set out above, and except where the law does not permit it to be limited, our total liability arising out of any shipment is capped at the amount you paid us for that shipment.

Note the damage on the delivery condition report before you sign it, and before the driver leaves. A signed clean delivery report is strong evidence that the vehicle arrived as it left, and it is much harder to go behind it afterwards.

Then put the claim in writing to us. Federal rules give you a minimum of nine months from delivery to file a cargo claim, and a minimum of two years from our declination to bring suit; we do not shorten either. Send us the bill of lading, the photographs, and a repair estimate from a shop competent to work on that car, and we will acknowledge it in writing within thirty days and resolve it within one hundred and twenty.

We would rather pay a fair claim quickly than win an argument slowly. Marque-competent repair is the standard we work to — not the cheapest bodyshop that will take it.

If the bill of lading, a written quote, and this page disagree, they are read in that order: the bill of lading first, then the written quote or booking confirmation, then these terms. Nothing said in a phone call varies a booking unless we confirm it in writing.

The words, photographs, layout, and code on this site belong to us or to the people we licensed them from, and are not yours to republish. Marque names and emblems belong to their respective manufacturers and appear here to describe the vehicles we carry. Nothing on this site implies that any manufacturer endorses, sponsors, or is affiliated with us.

The team area is for our staff. Do not attempt to access it, probe it, or test it. We log access attempts.

We keep the site accurate and available, but we do not warrant that it is error-free or uninterrupted, and vehicle databases and calendars are provided for guidance rather than as statements of fact.

These terms are governed by the laws of the State of Arizona and by applicable federal law, including the federal statutes that govern interstate motor carriers. Where federal law governs a cargo claim, federal law prevails.

Before either of us starts proceedings, we each agree to raise the problem in writing and give the other thirty days to fix it. Most things end there.

If part of these terms turns out to be unenforceable, the rest of them stand. Failing to enforce something once does not waive it. We may update these terms, and the version in force is the one published here on the date you booked.

Questions about these terms go to the same place everything else does, and a person answers.

Email

info@firstteamtransports.com

Telephone

(855) 916-5897