Terms of Service

First Team Transports is a premium enclosed, single-client, door-to-door vehicle transport company serving the continental United States. We specialize in the safe and discreet transport of high-value vehicles for private individuals, professional athletes, entertainers, corporate clients, and dealerships that demand the highest standard of care, security, and professionalism.

We are not a broker. Every transport is handled directly by First Team Transports through our own personnel and a network of vetted, NDA-signed drivers. Your vehicle is never passed off to an unknown third party.

You must be at least 18 years of age to use this website, request a quote, or enter into a service agreement with First Team Transports. By using our website or submitting a request, you represent and warrant that you meet this requirement and that all information you provide is accurate, complete, and current.

Submitting a quote request through our website does not create a binding contract or guarantee availability. Quoted rates are estimates based on the information provided and may be adjusted based on vehicle condition, route, scheduling changes, or other factors confirmed at the time of booking. A transport is not confirmed until a signed Service Agreement and required deposit have been received by First Team Transports.

Once a booking is confirmed, transport dates and times are estimates. We work to meet every scheduled pickup and delivery window, but we are not liable for delays caused by weather, road conditions, traffic, mechanical issues, or any other circumstances beyond our reasonable control.

Clients are responsible for ensuring that the vehicle is accessible at the scheduled pickup location and time, and that a reachable contact is available throughout the transport.

A deposit is required to confirm all bookings. The amount and payment method will be specified in your Service Agreement. The remaining balance is due prior to or at the time of delivery, as agreed in writing. We reserve the right to suspend or cancel service in the event of failed or late payment.

If you need to cancel a confirmed booking, the following policy applies:

• Cancellations made more than 48 hours before the scheduled pickup will receive a full deposit refund within five business days.
• Cancellations made within 48 hours of the scheduled pickup will forfeit the deposit in full.
• If a client fails to be present at the scheduled pickup location, the Service Agreement is void and the deposit is forfeited.
• If First Team Transports must cancel a confirmed booking due to circumstances on our end, a full deposit refund will be issued within five business days.

Rescheduling requests made more than 48 hours before pickup will be accommodated at no charge, subject to availability. Requests made within 48 hours of pickup are treated as cancellations.

By booking a transport, you confirm and agree to the following:

• The vehicle is operational and ready for loading, or any non-running condition has been disclosed in advance. Non-running vehicles may require special equipment and additional arrangements.
• All personal belongings have been removed from the vehicle before pickup. First Team Transports is not responsible for any personal items left inside the vehicle during transport.
• The vehicle has a minimum of one-quarter tank of fuel, no significant fluid leaks, and no loose exterior components that could be damaged or cause damage during transport.
• All pre-existing damage has been disclosed at the time of booking. Failure to disclose known damage may affect the outcome of any subsequent damage claim.
• Accurate pickup and delivery addresses have been provided, along with a reliable contact number for the duration of the transport.

First Team Transports conducts a full photographic inspection of every vehicle before pickup and again upon delivery. We strongly encourage clients or their designated representatives to be present at delivery to review the vehicle's condition.

Signing the delivery confirmation without noting any damage constitutes acceptance of the vehicle's condition at the time of delivery. If you believe your vehicle was damaged during transport, you must submit a written claim to claims@firstteamtransports.com within 48 hours of delivery, accompanied by photographic evidence. Claims submitted after this window may not be eligible for review.

Every transport includes real-time GPS tracking. A secure tracking link will be sent to you or your designated contact for the duration of the active transport. This link is provided for your personal use and should not be shared publicly or on social media.

We take the privacy of every client relationship seriously. All drivers sign a Non-Disclosure Agreement before each job. Your identity, vehicle details, pickup and drop-off addresses, and transport route are never shared with any third party except as necessary to complete your transport or comply with applicable law. Our drivers are expected to maintain complete professionalism and discretion at all times.

When using our website or services, you agree not to:

• Provide false, misleading, or fraudulent information in any form or communication.
• Use our website for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorized access to any part of our website, systems, or data.
• Interfere with or disrupt the operation of our website or any connected services.
• Use our branding, content, or name without prior written authorization.

All content on this website — including text, graphics, logos, photography, and overall design — is the property of First Team Holdings LLC and is protected by applicable copyright and intellectual property laws. You may not copy, reproduce, distribute, modify, or use any content from this site for commercial or public purposes without our prior written consent.

Our website and services are provided on an as-is and as-available basis. First Team Holdings LLC makes no warranties, express or implied, regarding the accuracy, reliability, or availability of our website or services. We do not guarantee that the site will be uninterrupted, error-free, or free of harmful components. Use of our website is at your own risk.

To the fullest extent permitted by applicable law, First Team Holdings LLC's total liability to you for any claim arising from these Terms or our services will not exceed the total amount you paid for the specific transport giving rise to the claim. We are not liable for any indirect, incidental, consequential, special, or punitive damages — including lost profits, loss of use, or loss of data — even if we have been advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless First Team Holdings LLC and its officers, employees, drivers, and agents from any claims, losses, liabilities, damages, and expenses — including reasonable legal fees — arising from your use of our website or services, your breach of these Terms, or any misrepresentation you make in connection with your engagement with us.

These Terms are governed by the laws of the State of Arizona. In the event of a dispute, we ask that you contact us first at legal@firstteamtransports.com so that we can attempt to resolve the matter directly. If a resolution cannot be reached, disputes will be submitted to binding arbitration in Maricopa County, Arizona, under applicable arbitration rules. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration proceeding.

We reserve the right to update or modify these Terms of Service at any time. When we do, we will update the content of this page. Your continued use of our website or services after any changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically so you are always aware of the terms that apply to your use of our services.

If you have questions about these Terms of Service or any aspect of how we operate, please reach out to us directly.

• Email: legal@firstteamtransports.com
• General Inquiries: info@firstteamtransports.com
• Website: firstteamtransports.com

First Team Holdings LLC | DBA First Team Transports | Arizona, United States